Siteoly Docs
  • Siteoly
  • Create Website
    • Getting started
    • Layout basics
  • How To
    • How to create a new project/website?
  • Card Designs
    • Box Horizontal
    • Box Vertical
    • Box Vertical Modern
    • Box Vertical Wave
    • Box Simple
    • Box Square
    • Modern
    • Circles
    • See all designs
  • Sheets - Getting started
    • Basics
    • Site Settings
    • Default Settings
    • NavBar
    • Header
    • Body
    • Body-Cards
    • Filters
    • Body-Text
    • Detailed Pages
    • Footer
    • Other Settings
    • Advanced Settings
    • Playground
    • Dont Edit
  • Integrations
    • Google Analytics
    • Crisp chat
    • Drift chat
    • Intercom
    • Pop up
    • How to add EngageBay form to header in homepage?
  • Sample websites
    • Modern Blog Sample
    • Sample 1
    • Sample 2
    • Job Board
    • Podcast Sample
    • Restaurant Sample
    • Real Estate Best Places
    • Product List
    • Affiliate Sample
    • Blog Sample
    • Pinterest Sample
    • Instagram Gallery Sample
    • Youtube Sample
    • Events List
    • Marketplace
    • App Listing
    • Nomad List
    • Books List
    • Modern List Sample
  • Basics
    • How does search bar work?
    • How to add more than 4 tags for cards?
    • How to turn off the search bar display on home page?
  • Advanced
    • Embed external Javascripts and CSS
    • How to connect to a custom domain?
    • How to add video to Detailed Pages?
    • How to use Google fonts?
    • Setting Pagination Size (cards per page) for cards display
    • List of CSS classes for custom CSS
    • Embed cards on external sites and internal sites
    • How to add Sitemap to submit to Google Search Console
    • How to configure Filter condition
    • Not seeing SSL certificate?
    • How to create and use Templates?
    • Power up search functionality with extra keywords
    • How to create custom '404' page?
    • Markdown support for Cards description
    • How to create Youtube style video listing websites?
    • Embed extra html/css/scripts into detailed page header for specific detailed pages
    • How to generate automated sitemaps for your website?
    • 'Bring Your Own Code' for dynamic content in Detailed Pages
    • Enable Authentication (Login/Logout)
    • Restrict Detailed Pages Access with Access Code
    • How to add video in Home Page under the Header?
    • How to disable Black Overlay for Header Image?
    • How to use Google Maps on the pages?
    • How to use Google Drive images for cards?
  • Billing
    • Plans & Subscriptions
  • FAQ
    • Not able to access the site after creating the site?
  • Legal
    • Privacy Policy
  • Life Time Deal
    • Life Time Deal
  • How to add Mailchimp URL?
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  1. FAQ

Not able to access the site after creating the site?

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Last updated 3 years ago

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If you are seeing below error after creating the site, follow this help page.

Unexpected issue. There seems to be an issue with your Google sheet access. Please check your Google Sheet Id/URL/access permissions.
   1. Please make sure the Google sheet has access to the Gmail Id you used to login to Siteoly. 
   2. Sometimes you may be logged into multiple Google accounts in browser. Please check the Google sheet has correct access to the id you used to signin to Siteoly.
If the issue still persists, please follow these steps.

There could be two reasons:

Reason 1: You might not have given access to the Google Sheet while signing up.

Fix: To fix this issue, follow below steps.

Reason 2: You might not be using the Google Sheet in required format. Siteoly needs your Google sheet to be in a specific format.

Fix: To fix this issue, follow below steps.

If you still see your site not working, please reach out to support from the chat window.

https://myaccount.google.com/permissions
https://app.siteoly.com
https://app.siteoly.com
Siteoly Sample Google Sheet