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Not able to access the site after creating the site?
If you are seeing below error after creating the site, follow this help page.
1
Unexpected issue. There seems to be an issue with your Google sheet access. Please check your Google Sheet Id/URL/access permissions.
2
1. Please make sure the Google sheet has access to the Gmail Id you used to login to Siteoly.
3
2. Sometimes you may be logged into multiple Google accounts in browser. Please check the Google sheet has correct access to the id you used to signin to Siteoly.
4
If the issue still persists, please follow these steps.
Copied!
There could be two reasons:
Reason 1: You might not have given access to the Google Sheet while signing up.
Fix: To fix this issue, follow below steps.
- Go to https://myaccount.google.com/permissions (Sign In with same Gmail/Email you used for logging into Siteoly)
- Select Siteoly and click "REMOVE ACCESS"
- Open your site now.
Reason 2: You might not be using the Google Sheet in required format. Siteoly needs your Google sheet to be in a specific format.
Fix: To fix this issue, follow below steps.
- Create your own sheet from the option: File-> Make a Copy
- Use the newly created Google Sheet to create your website
- Open your site now.
- Update the Google sheet as you need it.
If you still see your site not working, please reach out to support from the chat window.
Last modified 3mo ago
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